Exchanges & Returns

Every SOMNI piece is individually handcrafted with care. If your purchase isn’t quite right, we’re happy to assist with eligible returns or exchanges under the conditions below.

Please contact us before returning any item so we can provide the appropriate return instructions. Returns sent without prior communication may experience delays in processing.


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SHIPPING FOR EXCHANGES OR RETURNS

Please contact us before returning any item so we can provide the appropriate return instructions.

You may choose one of the following return shipping options:

1. Arrange Your Own Return Shipping

You may return your item using a courier of your choice. We recommend using a tracked and insured shipping service, as SOMNI is not responsible for items lost or damaged before they are received at our studio.

Any customs duties, taxes, or import charges incurred during the return shipment remain the responsibility of the customer.

2. Return Shipping Arranged by SOMNI

Where available, we can arrange return shipping on your behalf. The applicable shipping cost will be confirmed before the return is arranged and may vary depending on the destination and shipping method.

If the return is approved for reasons other than our error or a verified manufacturing defect, the return shipping cost and any customs charges incurred will be deducted from your refund, or charged separately for exchanges.

For approved exchanges, the customer is responsible for both the return shipping cost and the shipping cost of the replacement item, unless the exchange is due to our error or a verified manufacturing defect.


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EXCHANGES

We accept exchange requests within 14 days of delivery.


To be eligible for an exchange:

  • The item must be unworn, unused, and in its original condition.
  • The item must be returned with all original packaging.
  • Proof of purchase (order number or confirmation email) is required.
  • The item must not show any signs of wear, scratches, stains, perfume, cosmetics, or other damage caused after delivery.


Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.


As each piece is handmade to order, exchanges are subject to product availability and current production time.


Exchanges are not accepted for:

  • Items that have been worn or used.
  • Items returned without original packaging.
  • Items damaged due to misuse, accidental impact, improper storage, or improper care.
  • Items showing signs of alteration or unauthorized repair.
  • Custom, personalized, or made-to-order pieces created specifically for the customer (unless faulty).
  • Requests made after the 14-day exchange period.


Due to the handcrafted nature of our glass jewellery, every piece is individually made. Small variations are a natural part of the making process and make each piece unique. These characteristics are not considered defects and do not qualify for exchange.


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RETURNS

We accept return requests within 14 days of delivery.


To qualify for a refund, the returned item must be:

  • Unworn and unused.
  • In its original condition.
  • Returned with all original packaging.
  • Free from scratches, stains, perfume, cosmetics, or any signs of use.
  • Accompanied by proof of purchase.


Once your return has been received and inspected, your refund will be issued to the original payment method.


Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.


Original shipping charges are non-refundable. For orders that qualified for free shipping, the original shipping cost paid by SOMNI may be deducted from the refund when the entire order is returned or when the remaining order value falls below the free shipping threshold. This does not apply to returns resulting from our error or a verified manufacturing defect.


Customers are responsible for return shipping costs unless the return is due to our error or a verified manufacturing defect.


Returns will not be accepted for:

  • Worn or used items.
  • Items returned in damaged condition due to customer handling.
  • Products missing original packaging or components.
  • Custom or personalized pieces.
  • Gift cards.
  • Requests submitted after the 14-day return period.


As each piece is individually handcrafted, these natural characteristics are not considered defects and are not eligible for return.


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DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or if you receive the wrong item, please contact us at contact@somniglass.com within 48 hours of delivery.


Please include:

  • Your order number.
  • Clear photographs of the item.
  • Photographs of the packaging (including any visible shipping damage).


Once we have reviewed your claim and confirmed that the item is damaged, defective, or incorrect, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs, depending on your location.


In some cases, we may ask you to return the item before a replacement, repair, exchange, or refund is issued.


At SOMNI’s discretion, we will repair, replace, exchange, or refund the item at no additional cost to you. If a replacement is provided, SOMNI will cover both the return shipping costs and the cost of shipping the replacement item.


Due to the handmade nature of SOMNI glass jewellery, slight variations in colour, shape, size, air bubbles, and surface texture may occur from piece to piece. These natural characteristics are an inherent part of the handmade glassmaking process and are not considered manufacturing defects. Any eligible return or exchange remains subject to the conditions set out in this policy.


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Please note: If a returned item does not meet the eligibility requirements outlined in this policy, we reserve the right to refuse the return and no refund will be issued. If the customer would like the item returned to them, the cost of return shipping will be the customer's responsibility. If return shipping is not arranged or paid for within a reasonable period after we contact you, we reserve the right to dispose of the item in accordance with applicable law.


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Order Cancellation

We understand that plans can change.

You may cancel your order free of charge within 24 hours of purchase by contacting us at contact@somniglass.com.

After 24 hours, production may already have begun. As every piece is handcrafted to order, we may not be able to accept cancellation requests once production has started.

If your order has already been dispatched, our Exchanges & Returns Policy will apply.

 

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If you have any questions about exchanges, returns, or your order, please don’t hesitate to contact us at contact@somniglass.com. We’re always happy to help.