Frequently Asked Questions

Orders

How long does it take to make my order?

Every SOMNI piece is made to order and individually handcrafted. Production usually takes 7–15 days before your order is ready to ship.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at contact@somniglass.com as soon as possible. Once production has begun, we may no longer be able to make changes or cancel the order.

Do you offer gift wrapping?

Every SOMNI order is carefully packaged and ready for gifting. At this time, we do not offer additional gift wrapping.

Can I include a gift message?

Yes. If your order is a gift, simply leave your message at Special Instructions before click Check Out, and we’ll be happy to include it.

Shipping

Where do you ship?

We currently ship to most countries worldwide.

If your country is not listed in our Shipping information, please feel free to contact us at contact@somniglass.com. We’ll be happy to check the available shipping options for you.

How much does shipping cost?

Shipping costs are calculated at checkout based on your destination. We offer free shipping on EU orders over €150.

How long will delivery take?

Delivery times vary by destination. Estimated shipping times can be found on our Shipping page.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Will I need to pay customs duties or import taxes?

Orders shipped outside the European Union may be subject to customs duties or import taxes. Any such charges are the responsibility of the customer.

Returns & Warranty

Can I return or exchange my order?

Yes. Please refer to our Exchanges & Returns policy for full details and eligibility requirements.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We’ll work with you to find the best solution. Please refer to our Exchanges & Returns page for full details.

Do you offer repairs?

Yes. We offer repair services whenever possible. Warranty and repair information can be found on our Warranty & Repairs page.

What does the warranty cover?

We offer a 6-month warranty from the date of delivery against manufacturing defects under normal use. The warranty does not cover accidental damage, improper handling, misuse, or normal wear and tear.

Materials & Craftsmanship

What materials do you use?

Our jewellery is handcrafted from borosilicate glass. Our earrings all feature 925 sterling silver posts to help minimise the risk of skin irritation, while the remaining metal components are silver-plated.

Is every piece handmade?

Yes. Every SOMNI piece is individually shaped by hand in the flame without the use of molds.

Why doesn’t my piece look exactly like the photos?

Because every piece is made entirely by hand, slight variations in colour, shape, size, and tiny air bubbles are a natural part of the making process. While no two pieces are identical, we carefully ensure that every design reflects the same aesthetic shown in our photographs.

Is borosilicate glass durable?

Borosilicate glass is lightweight and more durable than ordinary glass. However, like all glass, it should still be handled with care and protected from strong impacts.

Is your jewellery hypoallergenic?

Our earrings feature 925 sterling silver posts, which are suitable for most people with sensitive skin. However, individual sensitivities may vary.

If needed, we also keep a limited stock of resin earring posts as an alternative. If you would prefer this option, please leave a note at Special Instructions before click Check Out. If the requested design can be fitted with resin posts, we will confirm the change with you by email before production begins.

Product Care

Can I wear my jewellery in water?

Borosilicate glass itself is water-resistant. However, if your jewellery includes sterling silver or silver-plated components, we recommend avoiding prolonged exposure to water to help preserve the finish and shine of the metal.

Will sterling silver tarnish?

Yes. Sterling silver naturally develops a patina over time through contact with air and moisture. This is a normal characteristic of the material and can be easily cleaned with a silver polishing cloth.

To help maintain a beautiful finish for longer, all of our silver components are electroplated before assembly. Even so, we recommend avoiding prolonged exposure to water, perfumes, lotions, and household chemicals, as these may gradually affect the finish and shine over time.

How should I clean my jewellery?

Gently wipe your jewellery with a soft, lint-free cloth. Avoid abrasive cleaners or harsh chemicals.

Where can I find full care instructions?

Please visit our Product Care page for detailed guidance on caring for your jewellery.

Gifts & Promotions

What is the complimentary handmade gift?

First-time orders include a small surprise handmade glass gift, created from glass left over during our making process. Each gift is unique and selected at random.